How to submit a warranty claim

Thank you for reaching out to us regarding your warranty claim.

We appreciate your business and are committed to resolving this matter promptly and efficiently. In order to log your claim, click on "submit request" at the top right hand side of the portal.

Please provide a detailed description of the issue you are experiencing with the product. Include any relevant information about when the issue occurred and any specific circumstances surrounding it, you may also attach pictures.

Once we receive this information, our warranty claims team will initiate the review process to determine the appropriate course of action.

Please be assured that we will do our utmost to address your concern as quickly as possible.

You can respond to this email with the requested details, or you can contact our customer support team at 011 674 1237 if you have any questions or require further assistance.

Your satisfaction is important to us, and we look forward to resolving this matter to your satisfaction.

Thank you for choosing HC-Heat Exchangers.

Best Regards,

The Warranty Team